Alternative
The European alternative
to Fin (formerly Intercom)
Short answer
Fin, formerly Intercom, bills its AI agent at $0.99 per outcome, meaning a resolved conversation or a completed Procedure, handoffs to a human included, and its Intercom support software per seat: $29 a month on the Essential plan billed monthly, $19 billed annually, at a new-customer discount ($39 and $29 without it), in US dollars only (as of October 26, 2026). Answers are written by Apex 1.0, Fin's in-house model, and customers do not choose the model. Causerie sells an AI chatbot at a flat fee in euros, conversations included, with 9 models to choose from: the bill does not move with usage.
Intercom the company has been called Fin since May 12, 2026, after its AI agent, and has belonged to Salesforce since September 10, 2026; its support software keeps the Intercom name. Fin remains one of the most accomplished AI support agents on the market, built for structured support teams. But its pricing model, seats plus a fee per Fin outcome, is built for growing teams: for a European SMB, the bill is worth working out first.
Fin (formerly Intercom) vs Causerie, line by line
| Criterion | Fin (formerly Intercom) | Causerie |
|---|---|---|
| Product type | Fin AI agent plus the Intercom support software (inbox, tickets, help center) | Standalone AI chatbot, specialised |
| AI positioning | Fin is excellent, included in every plan and billed $0.99 per outcome on top of seats | Native: it is the whole product, included in every plan |
| AI models | No choice: Apex 1.0, Fin's own model, writes the answers, with automatic switching to OpenAI, Anthropic or Google models | 9 models: GPT, Claude, Gemini, Mistral 🇪🇺 |
| Pricing model | Per seat (Essential at $29/month billed monthly or $19 billed annually, new-customer discount; $39 and $29 without it) + $0.99 per Fin outcome, billed in US dollars only (October 26, 2026) | Per conversation volume, in euros: €0 / €19 / €49 / €99 per month excl. VAT (agencies and resellers: let's talk) |
| Heavy documentation | Strong content ingestion, tied to their ecosystem | Native RAG: your whole site explored at once (up to 200 pages), re-read every week from Essentiel; unlimited PDFs and semantic base (Business), no saturation |
| White-label | Branding removal on higher plans | Badge removable from Pro (€49/month excl. VAT) |
| Hosting & GDPR | US group (Salesforce since September 2026), data hosted in the US, the EU or Australia | EU hosting, encryption, never used for model training, retention period of your choice (30 days to 2 years, or unlimited) |
| Support | English, enterprise-oriented | In French and English, by the founders, within 24 hours |
Competitor pricing and features as published on October 26, 2026. Check their website: these things move fast.
Why teams leave Fin (formerly Intercom)
01
The bill moves with usage, and in dollars
Seats plus Fin outcomes plus exchange rate: the monthly budget depends on how much the AI handles, and Fin bills in US dollars only. Causerie: €19, €49 or €99/month excl. VAT, fixed, and the bot pauses at quota instead of billing more.
02
You pay for a platform sized for a support team
Multi-agent inbox, workflows, SLAs: if two people handle requests, you are funding scale-up tooling.
03
EU compliance takes effort
Data residency, contractual clauses: manageable with Fin, a Salesforce company since September 2026, but it is a project. With Causerie, EU hosting and GDPR are the default configuration.
When you should stay with Fin (formerly Intercom)
We would rather tell you now than have you leave in three months.
- →You run a support team of five or more agents with advanced workflows (SLAs, routing, team reporting)
- →Your volume justifies per-outcome pricing and you need the deep Intercom ecosystem integrations
- →Your support already runs on Salesforce or HubSpot: Fin plugs in with no seats, at $0.99 per outcome, with a 50-outcome monthly minimum
- →Your customers are mostly English-speaking and Intercom is a standard in your industry
Compare on your own data, in 2 minutes
Paste your website address: Causerie reads your pages and builds your bot. Then judge the answers against the ones you get today.
Fin (formerly Intercom) vs Causerie: your questions
Does Intercom still exist?
Yes, as software. Intercom the company took the name of its AI agent, Fin, on May 12, 2026, and keeps the Intercom name for its support software. Salesforce announced the acquisition of Fin on June 15, 2026, for about $3.6 billion, and completed it on September 10, 2026: Fin joins Salesforce's AI Labs and keeps serving its customers. The public price list is unchanged: as of October 26, 2026, Essential is $19 per seat per month billed annually with a new-customer discount ($29 without it), plus $0.99 per Fin outcome.
Which AI model does Fin use?
Apex 1.0, the model Fin trained for customer service and unveiled on March 26, 2026: it writes the final answer, a role previously held by GPT and then Claude Sonnet 4. Apex Flash, announced on June 3, 2026, serves latency-sensitive channels such as voice. Fin also uses OpenAI, Anthropic and Google models, switching between them automatically, and its documentation offers no way to choose the model. Causerie lets you pick among 9 models from OpenAI, Anthropic, Google and Mistral, and switch at any time.
Can Causerie really replace Fin?
For the use case of automatically answering from your documentation and capturing requests, yes: that is exactly what Causerie does, with 9 models to choose from. For a full multi-agent support platform with advanced workflows, Fin and the Intercom software stay ahead, at a price that stays ahead too.
How much would I save by switching?
Do the maths on your last invoice: Intercom seats plus Fin outcomes, in dollars. The Causerie Business plan is €99/month excl. VAT, including 10,000 conversations, 15 bots and a removable Causerie badge. For a typical SMB, the gap is hundreds of euros per month.
Is the migration complicated?
No: your help articles import via URLs or PDFs, the personality takes about an hour to configure, and the script replaces the widget. Plan half a day, with free migration support.
Other comparisons
Switch without a migration project.
Free forever plan, no credit card. Test Causerie next to Fin (formerly Intercom) for a week, keep the one that answers best.